Cubyt™ Fluke DAQ Fluke Power Analyze FlukeView® Forms MET/TEAM® SmartView® Classic SmartView R&D TableWare
Priority and Severity Product Lifecycle SLA Targets Roadmap

Issue Severity and Priority Framework

Last updated: Nov 01, 2021
Severity Severity is the level of impact on the application.
S1 Application is unusable, crashes, cannot be tested, complete system failure.
S2 Major functionality is not working. Core features cannot be used, but the application itself can run without failure and some features are usable.
S3 Issues with lesser-used features that do not impact core functionality.
S4 Minimal impact on product usage, low frequency of occurrence, fringe-cases.
Level Priority Priority is the level of impact on the business and users.
P1 Critical Significant impact to revenue, customer satisfaction, customer services, business operations or security of the platform, impacting large number of users, with no workaround available.
P2 High Moderate impacts on revenue, customer satisfaction and services, business operations, or security of the platform, no cost-effective workaround available.
P3 Medium Minor impacts on revenue, customer satisfaction and services, business operations, or security of the platform, work-around may be available, but frequency/timing of occurrence prevents it from being a long-term solution.
P4 Low No impacts on revenue, customer satisfaction and services or business operations. May improve situation for a small number of customers with unique requirements.