| Product Status | End of Life |
|---|---|
| End of Life Date | May 31, 2021 |
| End of Support Date | May 31, 2026 |
| Latest Version | 2.4 - Released Apr 2013 |
| SLA Tier | Tier 3 |
| Priority | Release Type | Acknowledgement | Resolution | Notification Frequency |
|---|---|---|---|---|
| Critical/Urgent | Maintenance | 4 business hours | 18 months | 6 months |
| High | None | 8 business hours | None | None |
| Medium/Normal | None | 1 business week | None | None |
| Low | None | 2 business weeks | None | None |